Snapchat Hack
Hello. My ex boyfriend hacked my Snapchat account and changed my password along with email. Whenever I press the "forgot my password" button and type in my number it says "due to suspicious activity we can not verify this phone number" I need my account back all of my photos are in there please help!
Answers ( 3 )
Snapchat should be able to help you with this. From their help page:
They can see when your account was created, they activity on it, when your contact email was changed, and other things. They can make all manner of changes from their end. Give them as many details as possible to help them with this. Write it out clearly and calmly. They don't need to know why you broke up, just info about your account and discovering that you'd lost access to it, with his name and username. If you still have access to the email address that you originally used to create the Snapchat account, it makes all of this thst much easier for them to determine that it is really you and not someone trying to trick the company into giving them access to your account.
The link to requesting help is:
https://support.snapchat.com/en-US/i-need-help?start=5145405817880576
if you can get to his phone and take it change it back and then put it in your phone and boom you got everything back and delete you account off his phone.
I think Jeffrey is spot on with this answer. I would try contacting them again, make sure you have the dates when all this happened, and access (hopefully) to the original e-mail you used to sign up with Snapchat.
They have an entire support page dedicated to what to do if your Snapchat account has been hacked. You can find that here:
https://support.snapchat.com/en-US/a/hacked-howto
Explain the story and they should get you back online.